Since many residents today message their facilities managers to get things done, we have developed a full fledged messaging-based facilities management software called FacilityBot. Amongst other features, FacilityBot helps record all requests as tickets and track response and rectification times. All requests, including expenditures, will be transparent to MCSTs and all data (including conversation data) recorded and easily retrieved.
Best thing is that FacilityBot has been pre-approved as an SME Go Digital solution, so SMEs (e.g. if the MA is an SME) will be eligible for an 80% grant.